IT says "we're on it" but can't touch the stack — with Vidora, you have someone to call
When a big SaaS tool goes down, the CEO can't meet and IT is stuck — they don't control the backend. Vidora runs the video stack; you manage embeds and rules, and there's a clear team to call.
What's different?
E-commerce IT usually owns site, ERP, and security — not video CDN, players, render queues, and shoppable layers. Vidora carries that as a **managed service**: storage, player, formats, analytics, and remarketing in one contract. Marketing owns video strategy; IT says "we added the script, Vidora handles the rest." In a crisis: **support in your language**, transparent status. Your team doesn't debug FFmpeg or CDN edge cases.
How operations work
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Onboarding: domain whitelist, first embed, staging — support guides you.
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Day to day in the marketing panel: upload, attach products, set remarketing rules.
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IT side: one embed or SDK integration; the rest runs on Vidora cloud.
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Quota, uptime, and security updates are platform-managed.
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Issues go to ticket + live support; data processes under clear compliance.
Who sleeps better?
Mid-size and large e-commerce orgs with growing video volume, limited IT bandwidth, and zero tolerance for silent downtime.
When Teams goes down, the CEO can't join a call and IT says "we're looking into it" but can't fix Microsoft's infrastructure — it's out of your hands. With Vidora, shoppable video infrastructure is **our responsibility**; your IT isn't buried in technical depth and marketing doesn't stall. "Who do we call?" has a clear answer: Vidora support, in your language, speaking e-commerce.
FAQ
Is there an SLA?
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Enterprise plans include uptime commitments and priority support — details in sales conversations.
Where is data stored?
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Turkey-focused hosting and compliance-friendly processes. IT can list Vidora clearly in your processing inventory.
Agency or brand opens tickets?
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Both can have roles; owner stays with the brand, agency as editor — support runs in the brand's name.
Learn More
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